FAQ
FREQUENTLY ASKED QUESTIONS:
1. What is the inspiration behind Rekallabrate's clothing designs?
At Rekallabrate, our designs are inspired by the idea of embracing authenticity & challenging conventional norms. We create designs that we believe in, stand behind, and would love to wear. The focus is typically on themes like grief, government corruption, natural living, & personal transformation. The intention is to inspire deep conversations & make a statement everywhere you go.
2. Where are your clothes made?
Our products are proudly made in collaboration with a local company based in Phoenix, AZ. Partnering with a local business allows us to maintain a close relationship with the production process, ensuring high standards of quality & quick responsiveness to any manufacturing needs. This approach also supports the local economy of my former hometown, and reduces our carbon footprinnt by minimizing transportation distances. While our local partner sources the raw apparel from various suppliers, we prioritize transparency & ethical sourcing in all of our materials.
3. What materials do you use for your clothing?
Our clothing line carefully balances quality, sustainability, & affordability. We prioritize using cotton wherever feasible & compliment it with polyester blends to keep our products both high-quality & economically accessible. We recognize the value of natural fibers and aim to include them as much as possible. However, the high cost of organic cotton blanks & the associate inventory requirements are currently beyond our financial reach. Please be assured that expanding our use of organic cotton is a key part of our vision & something we are actively towards. Thank you for your understanding & support as we continue to grow & evolve our brand.
4. How should I care for my Rekallabrate clothing to make it last?
We recommend washing your garments in cold water with like colors & hanging them to dry. This preserves the fabric & print quality, as well as minimizing energy consumption.
5. Do you offer international shipping?
Yes, we ship internationally! Shipping costs & delivery times vary depending on the destination.
6. What is your return policy?
As a small, startup drop shipping business, we create each order specifically upon request and do not maintain an inventory. Therefore, all sales are final and we cannot accept returns or offer refunds at this time.
We strive for your complete satisfaction. If your order arrives damaged or if a mistake was made, please reach out to us immediately at rekallabrate@gmail.com. We will ensure a replacement is sent to you as soon as possible at no additional charge.
7. How can I find the right size?
Our sizes generally run true to size. Our sizes range from XS to XXXL in most designs, ensuring a comfortable fit for all body types.
8. Are your products available in stores?
Currently, our products are exclusively available online through our website, rekallabrate.com.
9. Do you offer wholesale or bulk purchasing options?
If you are interested in placing a wholesale or bulk order, please contact me directly to discuss your needs & how we can best accommodate them. I am always eager to collaborate on larger orders & can provide specific details about pricing, customization options, & delivery. You can reach me at rekallabrate@gmail.com for all wholesale inquiries. Your interest in supporting & expanding my brand is greatly appreciated, & I look forward to workig together to meet your unique requirements.
10. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order's progress online.
11. Do you offer discounts or promotions?
Yes, we offer various promotions & discounts throughout the year. Sign up for our newsletter & follow us on Instagram, Facebook, TikTok, Spotify, & YouTube to stay updated on special offers & exclusive deals.
12. Do you collaborate with any artists or designers?
We love collaborating with artists & designers who share our vision of challenging norms & embracing authenticity. Is this you? Send me an email at rekallabrate@gmail.com
13. Is my payment information secure?
Absolutely. Our website is powered by Shopify, one of the leading e-commerce platforms known for its robust security measures. Shopify uses advanced encryption & security protocols to protect all transactions & ensure that your personal & payment information is secure. Your privacy & security are paramount to us, & with Shopify, you can shop with confidence knowing your data is well-protected.
14. How do I contact customer service if I have a specific question or issue?
You can email me, Kalla, directly at rekallabrate@gmail.com or utilize our contact form on the website. We aim to respond to all inquiries within 24-48 hours.
15. How does Rekallabrate contribute to the community?
At Rekallabrate, we are deeply committed to making a positive impact locally within our personal community. Our efforts are focused on supporting grieving friends, new mothers, the elderly in our neighborhood, and the like by providing help & resources where they are most needed. I maintain a healthy skepticism towards many well-known charities & am continuously searching for local, grassroots organizations that demonstrate genuine, impactful work. If you know of such an organization that is worthy of support, please reach out using our contact form. Your suggestions help us direct our efforts where they can do the most good.